Support Ticket questions Context
This document outlines the set of questions that Realtors can pose on the vREfyd Platform to seek assistance and resolution.
Realtor Queries: The questions have been arranged in alignment with the vREfyd process
flow.
(i) I am encountering difficulties and have problem understanding the onboarding process? What should I do?
(ii) I am getting errors during onboarding. What should I do?
(iii) Why should I update my user profile in vREfyd?
(iv) Are my bank account details safe in vREfyd?
(v) My profile isn’t active yet in vREfyd platform. What should I do?
(vi) I am an organization. How should I add my team members and set up their profile?
(vii) How do I refer a new Realtor?
(viii) I haven’t received reward points for referring Realtor. What should I do?
(i) I need help to understand the dashboard.
(ii) I want to report error in dashboard.
(iii) I want to request for a new features or functionality in the dashboard
(i) How do I list a property?